Fbagi Privacy Policy – Our Commitment to Protecting Your Data

Fbagi (https://fbagi.net) treats your privacy as its highest priority. This Privacy Policy ("Policy") explains what information fbagi collects, why it collects it, and how that information is kept secure. By using the fbagi platform, you agree to this Privacy Policy.

This policy is drafted in accordance with Bangladesh's data protection regulations and international best practices. We believe every user has the right to know where their data goes and how it is used.

Fbagi collects several types of information. Below is a detailed breakdown of what is collected and when:

We only collect information that is necessary to provide our services and meet legal obligations. No excessive or irrelevant data is collected.

Fbagi collects user information through several methods. Here's a transparent breakdown of each:

• Direct Input: Information is collected directly when you fill out a registration form, submit KYC documents, or send a message to support.
• Automatic Collection: When you visit fbagi, device and browser information is automatically collected through cookies and log files.
• Third-Party Verification: Approved verification agencies may be engaged to confirm your identity during the KYC process.
• Payment Gateway: During deposits and withdrawals, transaction details are received from bKash, Nagad, or Rocket.

Fbagi uses collected data only for specific, legitimate purposes. These purposes are clearly outlined below:

• Account Management: Your identity information is used for registration, login, and profile updates.
• Identity Verification (KYC): Identity verification is carried out in accordance with regulatory requirements to prevent financial fraud and money laundering.
• Payment Processing: Financial information is used to confirm deposits, process withdrawals, and maintain transaction records.
• Customer Support: Contact details are used to respond to support requests and resolve issues.
• Platform Improvement: Usage patterns are analyzed to continuously improve fbagi's services.
• Security Assurance: Device information and logs are used to detect unusual activity and keep the platform secure.
• Promotional Communications: With your consent, we may send you SMS or email updates about new offers and bonuses. You can unsubscribe at any time.
• Legal Obligations: Information may be disclosed when required by law or court order.

Fbagi never uses your data for purposes beyond those listed. You will be notified before your data is used for any new purpose.

Fbagi does not sell your personal information to any third parties. However, data may be shared in the following limited circumstances:

• Payment Processor: The required details for bKash, Nagad, or Rocket are shared solely to process transactions.
• KYC Verification Provider: Relevant information is shared with approved verification agencies to confirm your identity.
• Law Enforcement Agencies: Disclosure of information is required when mandated by a valid court order or government directive.
• Technology Service Provider: Limited data may be shared with trusted service providers for hosting, analytics, or security purposes, and they are contractually bound to comply with our privacy policy.

In the event of a change to fbagi's business structure (such as an acquisition or merger), your data may be transferred to the new entity, but this Privacy Policy will continue to apply.

Fbagi uses cookies and similar technologies to improve website functionality and personalize your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for remembering your login location and maintaining your session. Disabling them may cause the site to not function properly.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Data on which pages are visited most and which features are popular is collected and used to improve fbagi.
• Security Cookies: Used to detect automated bots and fraudulent access attempts.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Fbagi uses industry-standard technology and practices to protect your data. Our security framework includes:

• 256-bit SSL Encryption: All data transmissions on the website and app are encrypted.
• Secure Servers: Your data is stored on servers protected by firewalls and access controls.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added login security.
• Regular Security Testing: fbagi conducts regular penetration tests and security audits.
• Restricted Access: Only authorized personnel have access to the data they need.
• Data Backup: Regular encrypted backups are maintained to minimize the risk of data loss.

Fbagi does not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: For the duration of account activity and up to 5 years after account closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: 5 years after verification.
• Support Contact: 2 years after the issue is resolved.
• Log Files & Device Information: 90 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be traced back to any individual.

As an fbagi user, you hold certain important rights over your own data. fbagi respects and upholds those rights:

• Right to Know: You may request to know what personal information fbagi holds about you.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request deletion of your data (except information subject to legal obligations).
• Withdrawal of Consent: You may withdraw your consent to promotional communications or optional data processing at any time.
• Data Portability: You may request a copy of your data in a readable, portable format.
• Right to Complain: You can report data protection violations directly to fbagi.

To exercise these rights, email support@fbagi.net. fbagi will respond within 30 business days.

Fbagi strictly does not serve anyone under 18. We never knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If any minor's data is found to have been collected inadvertently, it will be deleted immediately.
• If a minor has accidentally created an account, a parent or guardian may notify us at support@fbagi.net.

Fbagi may update this Privacy Policy from time to time. Reasons for changes may include:

• New legal obligations or regulatory guidelines.
• New features or changes to fbagi's services.
• Updates on best practices in data protection.

For significant changes, fbagi will notify you in advance via your registered email or SMS. For minor changes, the "Last Updated" date at the top of the page will be revised. Continued use of fbagi after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact fbagi:

• Email: support@fbagi.net
• Help Center: fbagi Help Center
• Response Time: Typically within 24–48 hours on business days